location: Plano, TX

Customer Service Representative

Job description

Position: Customer Service Representative

Employment status: Full-time regular

Reporting directly to the service manager, the customer service representative will be assisting in providing support to our customers. The ideal candidate is organized, discrete, proactive, and a problem-solver. NexRev is headquartered in Plano, TX. We are looking for applicants that reside in the DFW area.

Reports to

Service Manager

Duties and Responsibilities:

  • Answering phone calls (Front Line call taker)
  • Reporting from Customer systems
  • Maintaining/creating service/warranty jobs and parts request
  • Updating customer portals as needed
  • Back up for service manager
  • Other duties as assigned


  • High school education or equivalent; some college level education preferred
  • Call Customer/ Customer service
  • Handling multiple customer accounts


  • Intermediate to advanced level skills with Microsoft Office products (Word, PowerPoint, excel) required
  • Excellent communication skills catered to a wide variety of audiences
  • Excellent written and verbal communication skills
  • Excellent organizational and time management skills
  • Preferred candidate qualities and characteristics
  • Strong interpersonal skills and a consistently positive attitude
  • Ability to build rapport and develop relationships
  • Demonstrable integrity and dependability
  • Result and detail oriented
  • Willingness to learn quickly in a fast-paced environment
  • Ability to multi-task
  • Self-starter that can work with minimal supervision and adapt to changing business needs

What We Can Offer You

  • Excellent benefits, a competitive salary, and career growth
  • Medical, Dental & Vision Insurance
  • 401K Plan with Company % Match
  • Vacation & Holiday Pay

About NexRev

NexRev provides technical products and services to multi-site national clients to improve energy conservation and efficiency including: Building and energy management control systems, efficiency retrofits for rooftop HVAC units, HVAC test and balance services, and electrical metering and sub-metering installation.

Get started today

NexRev, LLC

601 Development Drive
Plano, TX 75074

+1 (972) 578-0505
+1 (866) 601-5520

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